Refund policy

• Changes to your order/Cancellations
  • Within 30 minutes: I wait 30 minutes after you place your order before sending it to production. Within these 30 minutes, you are welcome to contact me if you change your mind. Never hesitate to communicate with me.  I am happy to help.
  • After 30 minutes: I have already invested in the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after 30 minutes of placing an order, a mandatory 30% charge will incur.
• Production of products
  • Production times serve as an estimated timeline and do not warrant that the products will be produced and shipped by a specific date. All of us do our best to meet this timeline.
  • All Product Sizes are expected to be accurate, but due to the nature of making customized products by hand and one by one, there will be marginal size differences in the finished item to the sizes quoted on this website.
  • Occasionally we may, at our sole discretion, substitute materials and adjust the product design to accommodate production considerations in relation to supply or stock shortages.
  • All Promotional Images of our products are good likenesses for what we produce. We do not warrant that the final item will be exactly as per the images contained in this website. There are often improvements made to products that are not visible in the promotional photographs.
  • To maintain continuity of the Service we reserve the right to use alternative materials in production, to those stated on the website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If there is a problem with your order, you can contact me at support@christinaspringer.com. Please include a few good photos of the defect.  We're all just human. And sometimes, humans make mistakes. I'll do my best to replace the defective product and communicate with you every step of the way.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.